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Terms and Conditions


Downunder Travel Ltd. acts in the capacity of an Agent for all suppliers detailed on the pages within this site. Therefore, Downunder Travel Ltd., excludes itself from any negligent or criminal behaviour from these suppliers that may cause injury or death to our customers. Likewise Downunder Travel Ltd., is not responsible for recovering any losses incurred from possible bankruptcy of such mentioned suppliers. It is highly recommended for all Downunder Travel Ltd., customers to purchase cancellation & medical insurance to cover the entire duration of their travel itinerary. 

All costs quoted on this web site are provided directly by our suppliers. Changes in costs can occur until such time as payment has been made and airline tickets have been processed. Downunder Travel Ltd., cannot guarantee pricing until such time. For hotels & tours, pricing is subject to availability at time of booking. Many accommodations/tours are available at time of sale, others are on request at time of sale. Downunder Travel Ltd., will offer alternative accommodations/tours in the event of a tour or accommodation request not being available.

All online airline bookings through this site will be issued on the next business day to allow time for quality control review of the booking. Sometimes this may cause complications when a booking is created on the last date of a sale. Downunder Travel Ltd.  is not liable for any extra cost that may be incurred from this booking/ticketing procedure. Taking time to quality control review a booking will, in most cases, save customers money and time.  Downunder Travel Ltd. has agreements with most airlines to the South Pacific to honor any fare levels booked on this web site for next day ticketing.

Cancellation penalties will be imposed by airlines and land arrangement suppliers such as hotels/car rentals/motor homes/tours/trains etc. Each supplier will have their own individual policy for cancellation and different cancellation policies for different products/services within their offerings. It is important to verify cancellation penalties for your products/services booked with Downunder Travel Ltd. directly at time of booking.  It is highly recommended that all customers purchase cancellation/interruption insurance to cover them adequately for the entire duration of their vacation.

Further to such supplier cancellation penalties, Downunder Travel Ltd. will impose a cancellation penalty of $300 per person on any airfares that are cancelled after ticketing.  Should an airfare be 100% non refundable, normally the passenger is entitled to a refund of the taxes & fuel surcharges (depending on the individual airline cancellation penalties, a customer will need to pay Downunder Travel Ltd. $300 per person in order for the refund application process to begin. 

Any hotel/car/tour/train etc cancelled reservations will incur a penalty of $300.00 per person from Downunder Travel Ltd.

There are no Service Fees associated with using this site.  With the exception of a $25.00 Service Fee for issuing an Entry Visa for Australian Entry (if necessary). 

Downunder Travel Ltd. reserves the right to amend these terms & conditions without notice.