Why Book With Us?

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Frequently Asked Questions


We hope that we have answered any of the little questions you may have. If you can't find the answer you are looking for, please call one of our agents and they will be able to assist you further.

You are in category: Pre Departure Information
The important things you need to know before you travel!

How long should my passport be valid for?

If traveling through Asia or any country without Canadian Passport Office Representation, on a Canadian passport, your passport must be valid for a minimum of 6 months after your return date to Canada.

Should you be traveling on anything other than a Canadian passport, please make sure you talk to one of our destination specialists well in advance of your departure date.

All passports must be machine readable if traveling through the USA.

Passengers traveling to South Africa must have at least one clear page in their passport for stamping purposes. If you do not have this, you will not be allowed entry to South Africa. A new passport will be required before departure to adhere to this rule.

How do I apply for an ESTA US Transit Authority?

For non US and Canadian travellers, you can apply for your US Travel Authority from the following link- https://esta.cbp.dhs.gov/esta/

Do I need a Visa to enter countries in the South Pacific?

All Canadian and US passport holders require a tourist entry visa to visit Australia, Asia and most African countries.

Canadian and US passport holders do not require a tourist entry visa to enter New Zealand, French Polynesian, Fiji or the Cook Islands.

However, if you plan to work or stay longer than 3 months in any of these countries, a different visa may be required.

Downunder Travel can assist with all types of visas for the countries of the South Pacific. Please call 1-866-470-4414 and speak with an agent for further details.



What currency should I use and will they accept US dollars?

Each country has their own currency and generally do not use US dollars. To avoid exchanging your money too many times, it's best to exchange directly from your home country's dollars directly to the currency need. To list some-

Australia- AUD- Australian Dollars

New Zealand and the Cook Islands- NZD- New Zealand Dollars

Fiji- FJD- Fijian Dollars

French Polynesia- XPF- Pacific French Franc

For travel to some African countries, US Dollars are more widely accepted, along with local currency.

These days you can even use your debit or bank machines overseas. Check with your home branch for international withdrawal fees, prior to travel.

Why do I need travel insurance?

Travel insurance is optional but strongly recommended.

Illness or accidents can happen anywhere without warning. Unexpected emergency travel expenses can be very expensive and government health plans may cover very little, if anything. Having the proper coverage will save you a lot of money and provide assistance with possible hassles. If traveling to a destination where there is a language diffrence, emergency travel staff will be there to translate and communicate with overseas hospital staff.

Some insurance policies will even cover lost or delayed luggage.

Travel insurance will relieve the stress to get you home safe or back on track with your onward travels.

Talk to one of our knowledgable travel advisors to ensure you are properly covered for your trip.

What if I have coverage with my credit card?

Not all credit cards offer sufficient coverage or any coverage at all. If unsure, check your card's policy and discuss with one of our travel specialists.

Do I need any medical shots before traveling?

It is important to seek medical advice with regards to vaccinations and malaria medications. One of our specialists will be able to advise you on any medical needs, depending on your destination.

We recommend the MEDISYS Travel Health Clinic. You will need to call a few weeks in advance of your departure to make an appointment. http://www.medisys.ca

What if I need to change my ticket?

Each airline ticket comes with its own specific rules. Airline change fees, fare increases and an agency change fee will apply.

Please call one of our specialists so they can explain the rules associated with your ticket.

Why do I need to reconfirm my flights and tours?

Arrangement s can change between purchasing your flight or tour and when you actually travel. Reconfirming your arrangements will help ensure that everything runs according to plan.

Please confirm your arrangements 24-48 hours prior to departure or on arrival if your stopover is less than 24 hours.

How early do I need to be at the airport?

Normal check in time is 1.5 hours for domestic flights and 2 hours for international flights. However, getting there early is always best in case of unexpected airport delays.

What is my luggage allowance?

Most airlines have now switched to one piece of checked luggage per person. Should you need to take two or more pieces of checked luggage, please discuss with one of our specialists before tickets are purchased so you are aware of your best options.

Also, some domestic flights within North America or Canada and Australia or New Zealand, charge for any number of check ed luggage. Please ask us if you have any specific requirements.

In today's ever changing airline world, it is important you are aware of the most up to date information. We recommend you look at the following website shortly prior to departure to ensure you have followed the correct protocol with your packing. http://www.catsa.gc.ca/